The Burlington Police Department's Dispatch/ Communications Center is a 24-hour a day, 7 days a week center. It is supervised by Stephanie Chatman and Kenyon Harris. The center functions as a vital link between the city's police and fire departments and those who need emergency and non-emergency assistance.

 The center is equipped with state of the art techonology in order to maintain our committment of professional, quality service to the citizens of Burlington. We handle over 128,000 incoming calls and dispatch over 88,000 calls (both police and fire) annually.

If any citizen needs the police department's non-emergency services, we request they call (336) 229-3500, which goes directly to the communications center. If you are experiencing an emergency, please dial 911 immediately!

Communications staff is also available to provide tours and talk to the public regarding how and when to properly utilize the 911 system. Contact Kenyon Harris or Stephanie Chatman to schedule your group.

Contact Us:

Emergency: 911
Non-Emergency: (336) 229-3500
Fax: (336) 229-3579
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Who to call:

In the event of severe weather, DO NOT call 911 to report utility outages, call the proper number listed below:

Power outages:

1 (800) 769-3766

Downed telephone lines:


Downed cable line:

(336) 584-1380

Downed power lines:

(336) 229-3500

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